Privacy Policy

Source Point ("we," "us," or "our") is an IT services company committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, engage our services, or otherwise interact with us.
This policy is designed to comply with the General Data Protection Regulation (GDPR) for individuals in the European Union and United Kingdom, and the California Consumer Privacy Act (CCPA/CPRA) for California residents.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Source Point does not sell, rent, trade, or share your personal information with third parties for monetary or other valuable consideration. We do not share personal information for cross-context behavioral advertising as defined under the California Consumer Privacy Act (CCPA/CPRA). We have not sold or shared personal information in the preceding 12 months, and we have no plans to do so in the future.
The only circumstances in which we disclose personal information to third parties are described in Section 7 (Information Sharing and Disclosure) — for example, to service providers acting on our behalf under strict confidentiality, or where required by law.

We collect the following categories of personal information:
Contact Information: Name, email address, phone number, mailing address, job title, and company name.
Business Information: Company size, industry, IT infrastructure details, project requirements, billing information, and communication records related to our services.
Technical Information: IP address, browser type and version, operating system, device identifiers, time zone settings, referring URLs, and information about how you access our website.
Analytics Information: Pages visited, time spent on pages, click patterns, navigation paths, search queries on our website, and engagement metrics.
Cookies and Tracking Data: Information collected through cookies, web beacons, pixels, and similar technologies. Please see our Cookie Policy section below for details.

We collect personal information through:

• Direct interactions when you fill out forms, request a quote, subscribe to communications, or contact us

• Automated technologies such as cookies and analytics tools when you visit our website

• Third-party sources such as business directories, public databases, and our service partners

• Service delivery activities during the course of providing IT services to you or your organization

Source Point  reserves the right to investigate and take appropriate legal action against anyone who, in Source Point's sole discretion, violates these provisions, including reporting violations to law enforcement authorities.

Source Point uses collected personal information primarily for internal analysis and business operations, including:

• Analyzing website traffic and user behavior to improve our services and user experience

• Understanding client needs and identifying trends in our service offerings

• Conducting internal research, reporting, and performance evaluation

• Maintaining the security and integrity of our systems and detecting fraudulent activity

• Complying with legal obligations, regulatory requirements, and enforcing our agreements

• Responding to inquiries and providing requested information about our services

For individuals in the EU/UK, we process personal information based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose

• Contract: Where processing is necessary for the performance of a contract with you

• Legal Obligation: Where we must process data to comply with legal requirements

• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as internal analysis, system security, and improving our services, provided these interests are not overridden by your rights

As stated in Section 2, we do not sell personal information. We may share personal information in limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you, under strict confidentiality obligations

• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety

• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case personal information may be transferred to the successor entity

• With Your Consent: When you have provided explicit consent for specific disclosures

If you are located in the EU or UK, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you

• Right to Rectification: Request correction of inaccurate or incomplete information

• Right to Erasure: Request deletion of your personal data ("right to be forgotten")

• Right to Restrict Processing: Request that we limit how we use your data

• Right to Data Portability: Receive your data in a structured, machine-readable format

• Right to Object: Object to processing based on legitimate interests

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at the details in Section 14.

If you are a California resident, you have the following rights:

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose

• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions

• Right to Correct: Request correction of inaccurate personal information

• Right to Opt-Out of Sale or Sharing: Source Point does not sell or share personal information for cross-context behavioral advertising

• Right to Limit Use of Sensitive Personal Information: Request that we limit the use of any sensitive personal information

• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights

To submit a request, contact us using the details in Section 14. We will verify your identity before processing your request.

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly

• Analytics Cookies: Help us understand how visitors interact with our website

• Functional Cookies: Remember your preferences and personalize your experience

• Performance Cookies: Collect information about website performance and usage

You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and applicable legal requirements. When personal information is no longer needed, we securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, regular security assessments, and employee training. However, no method of transmission over the internet is completely
secure.

If you are located outside [Your Country], your personal information may be transferred to and processed in countries with different data protection laws. When transferring data from the EU/UK, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your data remains protected.

For questions about this Privacy Policy or to exercise your rights, please contact:
Source Point
Address:
Kralja Milana 23/12
11000 Belgrade, Serbia
Email:
privacy@sourcepoint.io

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.